Lineman -- Terms and Conditions

Last updated: April 2026

These Terms and Conditions ("Terms") govern your access to and use of the Goo Holdings Ltd Lineman service. Please read them carefully before using the Service. By accepting these Terms, you enter into a binding legal agreement with Goo Holdings Ltd, a company registered in England and Wales (trading as "Lineman").

Definitions and Interpretation
Acceptance and Formation of Contract
Service Description
Account Registration and Security
Subscription, Fees and Payment
Consumer Right of Cancellation (UK Statutory)
Licence Grant and Usage Rights
Customer Content and Intellectual Property
Data Processing and Privacy
Acceptable Use Policy
AI-Specific Disclaimers and Limitations
Safe Use and Human Review
Regulated Use and High-Risk Restrictions
Third-Party Dependencies and Integrations
Beta and Experimental Features
Feedback
Telemetry, Logs, and Security Monitoring
Service Availability and Support
Warranty Disclaimer
Limitation of Liability
Indemnification
Term, Suspension, and Termination
Confidentiality
Force Majeure
Dispute Resolution
Governing Law and Jurisdiction
Export Controls, Sanctions, and Supported Regions
Open Source and Third-Party Licences
General Provisions
Consumer Rights Notice
Contact Information

1. Definitions and Interpretation

In these Terms, the following definitions apply unless the context requires otherwise:

"Account Data" means the registration information, billing details, and account configuration you provide when creating and maintaining an account with Goo Holdings Ltd.

"Beta Features" means any features, tools, or capabilities labelled as beta, experimental, preview, or early access, as described in Section 15.

"Confidential Information" means information disclosed by one party to the other that is designated as confidential or that, by its nature, a reasonable person would understand to be confidential. For the avoidance of doubt, each party's Confidential Information is defined separately in Section 23.

"Customer Content" means all code, files, data, and other material submitted by you for processing through the Service. Customer Content expressly excludes Usage Data, Account Data, and any analytics or derived data produced by Goo Holdings Ltd from anonymised, aggregated sources.

"Customer Systems" means your codebase, development environment, CI/CD pipelines, and any other systems on which Outputs from the Service may be applied or integrated.

"Goo Holdings Ltd", "Lineman", "We", "Us", "Our" means Goo Holdings Ltd, a company registered in England and Wales under company number 17141115, trading as "Lineman", with its registered office at 79 Shawclough Way, Greater Manchester, OL12 6DS, England.

"Lineman API" means the cloud-hosted endpoint operated by Goo Holdings Ltd for proprietary prompt processing, task routing, and response shaping.

"Mandatory Law" means any provision of applicable law in the relevant jurisdiction that cannot be excluded, restricted, or limited by contract.

"MCP Server" means the local software component that integrates into your AI coding session through the Model Context Protocol.

"Output" or "AI Output" means any AI-generated result, suggestion, summary, classification, or other material produced by the Service from your Customer Content.

"Secondary LLM" means a delegated AI model used by the Service to process tasks. References to the Secondary LLM do not constitute a commitment to any specific model, provider, or version.

"Service" means Goo Holdings Ltd Lineman, comprising the MCP Server and the Lineman API, together with all associated features, updates, and Support Materials.

"Subscription" means the paid plan under which you access the Service, as selected at the time of purchase and as described on our website.

"Support Materials" means the documentation, guides, tutorials, and help resources provided by Goo Holdings Ltd alongside the Service.

"Usage Data" means usage metrics and account integrity signals collected during your use of the Service, such as task types, token counts, latency measurements, error rates, connected third-party account identifiers (including GitHub usernames, GCP project identifiers, and similar service identifiers), repository metadata, device and environment fingerprints, IP addresses, and behavioural usage patterns. Usage Data does not contain Customer Content.

"You", "Your", "User" means the individual or entity accessing or using the Service.

Interpretation rules. In these Terms: (a) headings are for convenience only and do not affect interpretation; (b) "including" and similar expressions mean "including without limitation"; (c) references to the singular include the plural and vice versa; (d) references to any legislation include all subordinate legislation made under it and any amendments, re-enactments, or replacements from time to time; (e) references to sections are to sections of these Terms; and (f) where a word or phrase is given a defined meaning, other grammatical forms of that word or phrase have a corresponding meaning.

2. Acceptance and Formation of Contract

2.1 When these Terms become binding

These Terms form a legally binding agreement between you and Goo Holdings Ltd when you click "I agree" (or a similar button or checkbox indicating your acceptance) during the account registration or subscription purchase process. Simply browsing the Goo Holdings Ltd website or creating an account without affirmatively accepting these Terms does not form a contract.

2.2 Separate consent at checkout

At the point of subscribing to the Service, you will be asked to provide separate, affirmative consent for each of the following:

(a) acceptance of these Terms and Conditions;

(b) express consent for the Service to begin performing immediately upon subscription (rather than waiting for any applicable cooling-off period to expire);

(c) acknowledgement that giving consent under paragraph (b) may affect your statutory right of cancellation, as described in Section 6; and

(d) consent to the collection and processing of Usage Data (including account integrity signals, connected third-party account identifiers, device and environment information, and behavioural usage patterns) for the purposes described in Sections 9 and 17, including enforcement of the one-account-per-individual requirement in Section 4.4.

2.3 Age and authority

By accepting these Terms, you represent and warrant that:

(a) you are at least 18 years of age; and

(b) if you are acting on behalf of an organisation, you have the necessary authority to bind that organisation to these Terms, and references to "you" shall include that organisation.

2.4 UK consumer information

If you are a consumer in the United Kingdom, the formation of this contract is subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We will provide you with all required pre-contract information before you complete your purchase, and will confirm this information to you on a durable medium (such as email) promptly after the contract is formed.

2.5 Changes to these Terms

We may update these Terms from time to time. Where a change is material, we will give you at least 30 days' written notice (by email to the address associated with your account or through a prominent notice within the Service) before the change takes effect. Your continued use of the Service after the notice period constitutes acceptance of the updated Terms.

If you consider any material change to be adverse to you, you may terminate your Subscription without penalty at any time during the notice period. In that case, we will refund any prepaid fees on a pro-rata basis for the unused portion of your Subscription.

3. Service Description

3.1 What Goo Holdings Ltd Lineman does

Goo Holdings Ltd Lineman is an AI-powered developer tool designed to reduce cloud LLM token consumption during AI-assisted coding sessions. It consists of two components:

(a) an MCP Server that integrates into AI coding assistants (such as Claude Code) through the Model Context Protocol; and

(b) a Lineman API, a cloud-hosted service for proprietary prompt processing and task routing.

The Service uses a Secondary LLM to handle data-intensive coding tasks, including but not limited to file summarisation, search result filtering, build output triage, error classification, and code analysis.

3.2 Deployment topology

Customer Content is transmitted to Goo Holdings Ltd servers for processing by the Lineman API. In this topology, your code is transmitted over the network to our infrastructure. Section 9 sets out how we handle this data.

3.3 What the Service is not

The Service is a tool, not an autonomous agent, execution environment, or safety system. Lineman does not autonomously execute code, delete files, deploy changes, or take any action on your systems. Any downstream execution of Outputs occurs only through third-party tools, CI/CD systems, or other software that you control. You remain solely responsible for any integration that permits commands or code changes to be executed automatically based on Outputs.

3.4 Fallback behaviour

If the Secondary LLM fails to process a task (due to model error, timeout, or unavailability), the task may fall back to your primary LLM's own capabilities. This fallback may affect token consumption but does not change the nature or functionality of the Service.

3.5 Service evolution

Features of the Service may be added, modified, or deprecated over time. We will provide reasonable notice of material changes. The Service is under active development, and we may introduce new capabilities, adjust existing functionality, or retire features that are no longer viable.

4. Account Registration and Security

4.1 Accurate information and true identity

You must provide accurate, current, and complete information when creating your account, including your true legal name (or, where the account is held by an organisation, the organisation's registered name and the name of the individual creating the account on its behalf). You must keep that information up to date. You must not register under a false name, alias, pseudonym, or another person's identity, or otherwise misrepresent your identity or organisational affiliation. Goo Holdings Ltd may suspend or terminate accounts where registration information is materially inaccurate, misleading, or outdated.

4.2 Credential security

You are responsible for maintaining the confidentiality of your account credentials, API keys, and any other authentication tokens associated with your account. You must:

(a) use a strong, unique password for your Goo Holdings Ltd account;

(b) enable multi-factor authentication (MFA) where available;

(d) notify Goo Holdings Ltd immediately at support@lineman.dev if you become aware of any unauthorised access to your account or any security breach affecting your credentials.

4.3 Liability for account activity

You are liable for all actions taken through your account credentials, whether or not authorised by you, except to the extent that such actions result directly from a security failure attributable to Goo Holdings Ltd.

4.4 One account per individual

Each individual may hold only one personal account. Team and organisation accounts are available under separate terms. You must not:

(a) create or maintain multiple accounts, whether in your own name or under different identities;

(b) create an account for the purpose of concealing your identity, your organisational affiliation, or your connection to a previously suspended or terminated account;

(c) re-register for the Service, whether directly or through any other person or entity, after your account has been suspended or terminated by Goo Holdings Ltd;

(d) have any other person or entity create or operate an account on your behalf in order to circumvent any restriction, suspension, termination, or usage limit that applies to you; or

(e) create accounts to circumvent usage limits, rate limits, free-tier restrictions, or any other technical or contractual controls.

4.5 Identity verification

Goo Holdings Ltd reserves the right to verify your identity and organisational affiliation at any time. You must cooperate with any reasonable verification request, which may include providing documentary evidence of your identity or your authority to act on behalf of an organisation. Failure to comply with a verification request within a reasonable period may result in suspension or termination of your account.

4.6 Account suspension and termination

Goo Holdings Ltd may suspend or terminate your account where we reasonably determine that:

(a) your account has been involved in fraud or suspected fraudulent activity;

(b) you have abused the Service or violated the Acceptable Use Policy (Section 10);

(d) your credentials have been compromised or a security incident has occurred affecting your account; or

(e) your account has been inactive for a prolonged period (we will notify you before taking action on this basis).

Where practicable, we will give you notice before suspending or terminating your account, except where immediate action is necessary to protect the Service, other users, or comply with legal obligations.

5. Subscription, Fees and Payment

5.1 Plans and pricing

The available Subscription plans, their pricing, billing frequency, included features, and renewal dates are published on the Goo Holdings Ltd website. We will present this information in plain English before you purchase.

5.2 VAT and taxes

All fees are stated exclusive of value added tax (VAT), which will be added at the applicable rate where required under UK VAT rules. You are responsible for any other taxes, duties, or levies imposed by your jurisdiction in connection with your use of the Service.

5.3 Payment terms

Fees are payable in advance by the payment methods specified at checkout. You authorise Goo Holdings Ltd (or our payment processor) to charge the applicable fees to your chosen payment method on each billing date.

5.4 Automatic renewal

Your Subscription will renew automatically at the end of each billing period unless you cancel before the renewal date. We will send you a renewal reminder before each renewal, giving you the opportunity to cancel or change your plan.

5.5 Pricing changes

We may change our pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing period following the notice period. If you do not wish to pay the new price, you may cancel your Subscription before the new pricing takes effect.

5.6 Usage-based charges

Where your Subscription plan includes usage-based elements or overage charges, these will be clearly disclosed to you in the plan description. We will not impose usage-based charges without your prior acceptance, and we will provide usage monitoring tools or notifications to help you manage your consumption.

5.7 Late or failed payments

If a payment fails or is overdue, we will notify you and provide a reasonable opportunity to update your payment method or resolve the issue. If payment is not received within 14 days of the due date, we may suspend your access to the Service until payment is made.

5.8 Chargeback abuse

Goo Holdings Ltd reserves the right to suspend accounts where chargebacks or payment reversals are initiated in bad faith -- that is, where you dispute a legitimate charge without first attempting to resolve the matter with us. We will investigate all disputed charges in good faith before taking action.

5.9 Refunds

We do not provide refunds for partial billing periods, except where required by law. Consumer cancellation rights are set out in Section 6.

6. Consumer Right of Cancellation (UK Statutory)

6.1 Scope

This section applies only to consumers (natural persons acting for purposes outside their trade, business, craft, or profession). If you are a business user, this section does not apply to you.

6.2 Your 14-day cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your Subscription within 14 days of the date on which the contract is formed, without giving any reason.

6.3 Pre-contract information

Before you complete your purchase, we will provide you with the following information in a clear and prominent manner:

(a) the identity and contact details of Goo Holdings Ltd;

(b) a description of the Service and its main characteristics;

(d) the duration of the contract and the conditions for termination; and

(e) information about your right to cancel and how to exercise it.

This information will be confirmed to you on a durable medium (such as email) promptly after your purchase.

6.4 Express consent for immediate performance

If you wish the Service to begin during the 14-day cooling-off period, you must give express consent at checkout and acknowledge that by doing so, you may lose your right to cancel once the Service has been fully performed. If you cancel after giving consent but before the Service is fully performed, you may be required to pay for the Service supplied up to the point of cancellation.

6.5 Digital content and services

The Service is primarily a digital service providing continuous access to Lineman's capabilities. To the extent that specific Outputs constitute digital content, the relevant consumer remedies under the Consumer Rights Act 2015 apply.

6.6 How to cancel

You may exercise your right to cancel by:

(a) using the cancellation function in your account settings;

(b) completing and submitting the model cancellation form available on our website; or

6.7 Model cancellation form

A model cancellation form is available on our website and will be provided to you at the point of purchase. You are not required to use the form; any clear statement of cancellation is sufficient.

6.8 Refund on cancellation

If you cancel within the 14-day period, we will refund all payments received from you within 14 days of the date on which we are informed of your decision to cancel. If you requested that the Service begin during the cooling-off period and gave express consent, the refund may be reduced proportionally to reflect the Service already supplied.

Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise. No fee will be charged for the refund.

6.9 Your statutory rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

7. Licence Grant and Usage Rights

7.1 Licence to use the Service

Subject to your compliance with these Terms and payment of the applicable fees, Goo Holdings Ltd grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the term of your Subscription.

7.2 Permitted use

The licence granted under Section 7.1 is solely for your own internal development purposes, whether personal or within your organisation. You may use the Service to process your own code and projects, or code and projects that you are authorised to work on.

7.3 Restrictions

You must not do any of the following, whether directly or through any employee, contractor, agent, consultant, affiliate, or other third party acting on your behalf or at your direction. You are responsible for ensuring that no person or entity acting on your behalf engages in any conduct that would breach these restrictions if carried out by you directly.

(a) sublicence, resell, redistribute, lease, loan, or otherwise make the Service available to any third party;

(b) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, structure, or organisation of any part of the Service, whether by technical, analytical, or observational means, except to the extent that applicable law expressly permits such activity and that right cannot be excluded by contract (for example, the limited decompilation right for interoperability purposes under the Copyright, Designs and Patents Act 1988);

(c) use the Service, or any knowledge, information, or insight gained through use of or access to the Service, to build, train, or improve any product or service that performs functions materially similar to those offered by the Service, or that derives from, is informed by, or is designed to replicate or circumvent the need for the Service or any of its protected elements, including its proprietary prompt templates, task routing algorithms, architectural design, response shaping logic, or patent-pending methods;

(d) use automated means (bots, scrapers, or similar) to access, scrape, or stress-test the Service beyond normal usage patterns;

(e) attempt to circumvent usage limits, authentication mechanisms, rate limits, or other technical controls;

(f) remove, obscure, or alter any proprietary notices, branding, or attribution included in the Service or its Outputs;

(g) use, exploit, or commercialise any proprietary information, methods, techniques, or know-how discovered or inferred through your use of or access to the Service, except for the sole purpose of using the Service in accordance with these Terms;

(h) disclose, publish, sell, license, or otherwise make available to any third party any proprietary information or know-how relating to the Service obtained through your use of or access to the Service; or

(i) assist, encourage, enable, procure, or induce any third party to do anything that would, if done by you, breach any of the restrictions in this Section 7.3.

7.4 Benchmarking

You are permitted to conduct internal benchmarking of the Service for your own evaluation purposes. Publication of benchmark results is permitted provided that you: (a) use a fair and transparent methodology; (b) include sufficient detail to allow replication of the benchmark; and (c) do not misrepresent the results or present them in a misleading manner.

7.5 Fair usage

Fair usage limits may apply to API calls, task volume, or other aspects of the Service, as described in your Subscription plan. If your usage materially exceeds the applicable fair usage limits, we may throttle your access or invite you to upgrade to a plan that accommodates your usage level.

7.6 Additional restrictions for Technology Providers

If you (or any entity within your corporate group) provide, develop, or operate an AI model, AI coding assistant, code editor, integrated development environment, or developer tooling platform ("Technology Provider"), the following additional restrictions apply:

(a) You may use the Service solely as an end-user for your own internal development tasks. You must not use the Service, or access to the Service, for the purpose of evaluating, benchmarking against, or informing the development of features, products, or services that perform functions materially similar to those offered by the Service.

(b) You must not incorporate, replicate, or re-implement any functionality, methodology, architecture, workflow, or user experience of the Service — or any functionality materially similar to the Service — into your own products or services, whether or not such functionality was developed independently, if you have at any time had access to the Service.

(c) If you wish to offer functionality that performs functions similar to the Service as part of your own products or services, you must contact Goo Holdings Ltd at licensing@lineman.dev to discuss commercial licensing arrangements. Nothing in these Terms grants a Technology Provider any right to develop or distribute similar functionality independently.

(d) For the avoidance of doubt, these restrictions apply in addition to (and do not limit) the restrictions in Section 7.3 and the intellectual property protections in Section 8.3.

8. Customer Content and Intellectual Property

8.1 Your ownership of Customer Content

You retain all intellectual property rights in your Customer Content. Nothing in these Terms transfers ownership of your code, files, or data to Goo Holdings Ltd.

8.2 AI Outputs

To the extent that any intellectual property rights subsist in Outputs generated by the Service, Goo Holdings Ltd assigns those rights to you, subject to your compliance with these Terms. Where such assignment is not legally possible in the relevant jurisdiction, Goo Holdings Ltd grants you an exclusive, perpetual, worldwide, royalty-free licence to use, modify, reproduce, and distribute those Outputs for any purpose.

8.3 Goo Holdings Ltd's intellectual property

Goo Holdings Ltd retains all intellectual property rights in the Service itself, including but not limited to: the MCP Server software, the Lineman API, proprietary prompt templates, task routing algorithms, response shaping logic, the underlying architecture, and all patent-pending technology. Nothing in these Terms grants you any right, title, or interest in Goo Holdings Ltd's intellectual property except the limited licence expressly set out in Section 7.

8.4 Licence to process Customer Content

You grant Goo Holdings Ltd a limited, non-exclusive, worldwide licence to process your Customer Content solely for the purpose of providing the Service to you. This licence is restricted to the processing necessary to perform the requested tasks and deliver the corresponding Outputs. This licence terminates when the Customer Content is no longer needed for that processing.

8.5 No training on Customer Content

Goo Holdings Ltd does not use Customer Content to train, fine-tune, or otherwise improve AI models. Section 9 sets out the limited circumstances in which Customer Content may be retained for operational purposes.

8.6 Patent-pending technology

You acknowledge that the Service embodies technology that is the subject of one or more pending patent applications. Nothing in these Terms grants you any licence or right under any patent or patent application owned or controlled by Goo Holdings Ltd, except the limited right to use the Service as expressly permitted under Section 7. Any use of the Service's underlying methods, techniques, or processes outside the scope of that licence may constitute infringement of Goo Holdings Ltd's patent rights.

8.7 No implied licence

Nothing in these Terms grants Goo Holdings Ltd any right to retrain on, reuse, redistribute, sell, or sublicence Customer Content beyond the transient processing described in Section 8.4.

8.8 Your representations

You represent and warrant that you have all necessary rights, licences, and permissions to submit any code, files, or data that you process through the Service, and that doing so does not infringe the intellectual property or other rights of any third party.

8.9 Pre-existing intellectual property

Nothing in these Terms transfers ownership of either party's pre-existing intellectual property to the other party.

9. Data Processing and Privacy

9.1 No training, no fine-tuning, no model improvement

Goo Holdings Ltd does not use Customer Content to train, fine-tune, or improve any AI model. This commitment is fundamental to the Service and applies to all deployment topologies.

9.2 Limited operational retention

Customer Content is processed in real-time and is not retained after the corresponding Output is delivered, except in the following limited circumstances:

(a) Short-term caching: to complete multi-step requests that require context from prior steps within the same session;

(b) Abuse detection and prevention: to identify and respond to patterns of misuse;

(d) Debugging: with data minimisation applied, to diagnose and resolve technical issues; and

(e) Legal compliance: to comply with law enforcement requests or legal obligations.

All operational retention is subject to defined retention periods, data minimisation principles, and access controls. Specific retention periods are set out in the Privacy Policy.

9.3 Cloud API processing

When you use the Lineman API (cloud endpoint), your Customer Content is transmitted over the network to Goo Holdings Ltd servers for processing. By using the cloud topology, you acknowledge and consent to this transmission. Goo Holdings Ltd applies encryption in transit and at rest to protect Customer Content during processing.

9.4 UK GDPR roles

(a) Goo Holdings Ltd acts as a data controller for Account Data, Usage Data, payment information, and support correspondence.

(b) Goo Holdings Ltd acts as a data processor for Customer Content processed on behalf of business customers through the cloud topology. A Data Processing Agreement (DPA) is available for business customers and, where applicable, forms part of these Terms.

(c) For consumer users, Goo Holdings Ltd may act as a controller or joint controller for certain processing activities related to the Service. The Privacy Policy sets out the applicable lawful basis, purposes, and your rights in each case.

9.6 Third-party sub-processors

The Service may use third-party infrastructure providers, including cloud hosting services and LLM inference providers, to deliver the Service. A list of sub-processors is maintained and made available on our website. We will provide reasonable notice before adding new sub-processors, and the DPA sets out the process for objecting to sub-processor changes.

9.7 International data transfers

Where Customer Content or personal data is transferred outside the United Kingdom, Goo Holdings Ltd will ensure that appropriate transfer mechanisms are in place, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, as applicable.

9.8 Usage Data

Goo Holdings Ltd collects and uses Usage Data (including task types, token counts, latency, error rates, feature usage, connected third-party account identifiers, device and environment fingerprints, and behavioural usage patterns) for the purposes of maintaining and improving the Service, enforcing the account integrity requirements in Section 4.4, and as further described in Section 17. Usage Data does not contain Customer Content and cannot be used to reconstruct it.

9.9 Data subject rights

You may exercise your rights of access, correction, deletion, data portability, or restriction of processing in accordance with applicable data protection law. The Privacy Policy sets out how to make such requests and the timeframes within which we will respond.

9.10 Data deletion

You may request deletion of your account and all associated data at any time. Goo Holdings Ltd will process such requests within 30 days, subject to any legal retention obligations. The process for requesting deletion is described in the Privacy Policy.

9.11 Privacy Policy

Full details of how Goo Holdings Ltd handles personal data, including cookies, legal bases for processing, data subject rights, and jurisdiction-specific disclosures, are set out in the Privacy Policy available on our website.

10. Acceptable Use Policy

10.1 General obligation

You must use the Service in compliance with all applicable laws and regulations and in accordance with these Terms.

10.2 Prohibited uses

You must not:

(a) use the Service for any unlawful purpose, in furtherance of any illegal activity, or in any manner that violates applicable local, national, or international law or regulation, including (without limitation) laws relating to data protection, intellectual property, computer misuse, fraud, export controls, or anti-corruption;

(b) process content through the Service that infringes the intellectual property rights of any third party, contains malware or malicious code, or is designed to cause harm to persons, systems, or data;

(d) use the Service to process data subject to specific regulatory regimes (such as classified government data or regulated health data under applicable healthcare privacy laws) unless Goo Holdings Ltd has agreed appropriate safeguards with you in writing;

(e) interfere with or disrupt the Service, its infrastructure, or other users' access to the Service;

(f) engage in harassment, abuse, or conduct intended to harm other users or Goo Holdings Ltd's systems or reputation;

(g) use the Service for excessive automated scraping, denial-of-service attacks, or systematic evasion of rate limits;

(h) use the Service to evade trade sanctions, export controls, or other international trade restrictions;

(i) assist, encourage, or enable any third party to do any of the above; or

(j) engage in, or assist any third party to engage in, any conduct that would breach the restrictions set out in Section 7.3 (Restrictions) if carried out by you directly.

10.3 Enforcement

Goo Holdings Ltd reserves the right to suspend your access immediately and without prior notice for serious violations of this Section. In such cases, we will notify you as soon as reasonably practicable and provide an explanation of the grounds for suspension. For less serious or remediable breaches, we will follow the suspension hierarchy described in Section 22.

10.4 Standalone Acceptable Use Policy

We may publish a standalone Acceptable Use Policy that supplements this Section. Where a standalone AUP is published, it is incorporated into these Terms by reference, and both documents apply.

11. AI-Specific Disclaimers and Limitations

11.1 Outputs are advisory only

All AI Outputs generated by the Service are provided for informational and assistive purposes only. Outputs are not instructions, commands, directives, or recommendations that should be followed without independent review. Any decision to apply, execute, deploy, delete, or modify code, system commands, or configurations based on Outputs remains entirely your responsibility.

11.2 The Service is not an execution environment

The Service is not an autonomous agent, an execution environment, or a safety system. It does not execute code, delete files, deploy changes, or take any direct action on your systems. Outputs are returned to your AI coding assistant, which may (depending on your configuration) act upon them -- but that action occurs outside the Service and under your control.

11.3 Your responsibility to review

You bear sole responsibility for reviewing, validating, and testing all AI-generated Outputs before relying on them, applying them to Customer Systems, or using them in any decision-making process. Goo Holdings Ltd does not guarantee the accuracy, completeness, correctness, or fitness for purpose of any Output.

11.4 Mandatory human review for destructive actions

Outputs must not be used for automated code deletion, command execution, or deployment to production systems without prior human review. If you integrate the Service into automated workflows (such as CI/CD pipelines, scripts, or autonomous agent loops), you assume all risk associated with doing so.

11.5 Destructive actions warning

The Service processes code that may subsequently be used by other AI tools or systems to take actions on your codebase, including writing files, running commands, and modifying code. Goo Holdings Ltd is not liable for any destructive actions resulting from AI Outputs -- including but not limited to data loss, code corruption, repository damage, or unintended modifications -- where such actions result from user-controlled downstream execution by third-party tools, CI/CD systems, scripts, or automated workflows.

11.6 Backups

You are strongly advised to maintain current backups of your codebase and any other data before using the Service in workflows that may result in code modifications. Goo Holdings Ltd shall not be liable for loss of data where you have not maintained adequate backups.

11.7 No professional advice

Outputs do not constitute and must not be treated as professional software engineering advice, security guidance, legal advice, compliance analysis, or any other form of professional counsel. You should obtain independent professional advice where appropriate.

11.8 Quality variation

Output quality may vary depending on the Secondary LLM model in use, the quality and structure of your input, the complexity of the task, your configuration settings, and other factors. Goo Holdings Ltd does not guarantee any particular level of output quality or consistency.

11.9 Fallback behaviour

When the Secondary LLM fails to process a task, it may fall back to your primary LLM. This may affect your token consumption with the primary LLM provider but does not change the nature of the Service.

11.10 Model changes

The Secondary LLM models available through the Service may change over time. Goo Holdings Ltd does not guarantee the continued availability of any specific model, model version, or model provider.

11.11 No guarantee of token savings

While the Service is designed to reduce cloud LLM token consumption, actual savings depend on your usage patterns, task types, input characteristics, model selection, and configuration. No specific level of token savings is guaranteed.

12. Safe Use and Human Review

12.1 Review and validation obligation

You must review, test, and validate all Outputs before applying them to production systems, security-sensitive repositories, regulated environments, or any context where an error could cause material harm.

12.2 Backup obligation

You must maintain current backups of any codebase, repository, or system where Outputs from the Service may be applied or integrated.

12.3 No fully autonomous execution

You must not use the Service for fully autonomous code execution, deployment, or system modification without meaningful human oversight. "Meaningful human oversight" requires that a person with appropriate technical competence reviews and approves each action before it is carried out.

12.4 No reliance for critical decisions

You must not rely on Outputs for safety-critical, security-critical, or compliance-critical decisions without independent verification by a qualified professional.

12.5 Secrets and credentials

You must not use Outputs to process, handle, or manage secrets, credentials, API keys, or sensitive authentication material without implementing appropriate safeguards (such as secrets management tools, environment variable isolation, and access controls).

12.6 High-risk workflow warning

If you integrate the Service into production systems, CI/CD pipelines, automated deployment workflows, or autonomous agent loops, you do so at your own risk. You must implement appropriate safeguards, which may include (but are not limited to): sandboxing, staging environments, code review gates, automated testing, and rollback mechanisms.

12.7 Safe-use guidance

Goo Holdings Ltd may publish and update safe-use guidance in the documentation. While following this guidance is not a contractual obligation, you are encouraged to review and adopt it as part of your use of the Service.

13. Regulated Use and High-Risk Restrictions

13.1 Prohibited high-risk uses

The Service is not designed for and must not be used for:

(a) regulated automated decision-making under applicable data protection law (including decisions that produce legal effects or similarly significantly affect individuals);

(b) safety-critical code deployment without human review (including code that controls physical systems, medical devices, or transport systems);

(c) government or classified data processing, unless Goo Holdings Ltd has given express written approval and agreed appropriate safeguards;

(d) healthcare, financial, or legal decision-making systems where an incorrect Output could result in harm to individuals;

(e) any use where an incorrect, incomplete, or misleading Output could reasonably cause serious harm to persons, property, or critical infrastructure;

(f) military, defence, intelligence, or national security applications, including (without limitation) the development, testing, maintenance, or deployment of weapons systems, surveillance systems, military command-and-control systems, or any software intended for use by armed forces, defence agencies, or intelligence services;

(g) processing, handling, or storing private, confidential, or sensitive data through the Service, including (without limitation) personal data that is not your own, trade secrets of third parties, legally privileged material, or data subject to contractual confidentiality obligations owed to third parties — the Service is designed for processing source code and development artefacts, and you acknowledge that it is not suitable for handling confidential data of any kind; or

(h) use in any context that would classify the Service as a "high-risk AI system" under applicable AI regulation, unless Goo Holdings Ltd has agreed appropriate measures in writing.

13.2 Enforcement

Goo Holdings Ltd reserves the right to restrict, suspend, or terminate your access to the Service where we become aware of use in any of the prohibited high-risk contexts described in this Section.

14. Third-Party Dependencies and Integrations

14.1 Third-party software and services

The Service integrates with and depends on third-party software and services, including but not limited to: Claude Code (as an MCP host), and cloud infrastructure providers. Goo Holdings Ltd does not control and is not responsible for the availability, performance, accuracy, policies, or data handling practices of these third-party services.

14.2 Third-party terms

You are responsible for complying with the terms of service, licence terms, and acceptable use policies of any third-party software you use in conjunction with the Service. Goo Holdings Ltd does not warrant that third-party providers comply with applicable law or that their services will remain available, compatible, or unchanged.

14.3 Changes to third-party services

Changes to third-party APIs, model availability, model behaviour, model licensing, or infrastructure may affect the functionality of the Service. Goo Holdings Ltd will use reasonable efforts to maintain compatibility and provide notice of material disruptions, but we cannot guarantee uninterrupted operation where third-party changes are beyond our control.

14.4 Model deprecations

Third-party model providers may deprecate, modify, restrict, or withdraw models at any time and for any reason. Goo Holdings Ltd will provide reasonable notice where possible, but is not liable for the consequences of model changes made by third-party providers.

14.5 Integration changes

The integrations supported by the Service may change over time. Goo Holdings Ltd is not liable for the removal, modification, or deprecation of any integration.

15. Beta and Experimental Features

15.1 Identification

From time to time, Goo Holdings Ltd may offer features labelled as "beta", "experimental", "preview", "early access", or similar designations ("Beta Features"). These features are provided for evaluation and feedback purposes only.

15.2 No warranties for Beta Features

Beta Features are provided without any warranty of any kind, whether express, implied, or statutory. They may be inaccurate, unstable, incomplete, or unreliable.

15.3 Not suitable for production

Beta Features are not suitable for production use, critical workflows, or any context where reliability is important. You should not rely on Beta Features for work that cannot tolerate errors, downtime, or data loss.

15.4 Changes and withdrawal

Goo Holdings Ltd may change, suspend, or withdraw Beta Features at any time and without notice. Goo Holdings Ltd is under no obligation to release a Beta Feature as a generally available feature.

15.5 No support obligation

Goo Holdings Ltd is not obligated to provide support, maintenance, or updates for Beta Features.

15.6 Limitation of liability for Beta Features

Goo Holdings Ltd's liability in respect of Beta Features is excluded to the maximum extent permitted by applicable law.

15.7 Feedback

Feedback provided in relation to Beta Features is subject to Section 16.

16. Feedback

16.1 Voluntary feedback

You may voluntarily provide suggestions, ideas, enhancement requests, bug reports, or other feedback about the Service ("Feedback").

16.2 Non-confidential

Feedback is non-confidential. You should not submit any information as Feedback that you consider to be confidential, proprietary, or a trade secret.

16.3 Licence to use Feedback

By providing Feedback, you grant Goo Holdings Ltd a non-exclusive, perpetual, worldwide, royalty-free, irrevocable, sublicensable, and transferable licence to use, modify, adapt, publish, distribute, and incorporate the Feedback into the Service or any other Goo Holdings Ltd product or service, without compensation to you.

16.4 No obligation

Goo Holdings Ltd is under no obligation to use, implement, or respond to any Feedback. The decision to incorporate Feedback into the Service is entirely at Goo Holdings Ltd's discretion.

16.5 Consumer fairness

The licence granted in Section 16.3 applies only to Feedback voluntarily provided by you. It does not extend to Customer Content, and nothing in this Section affects your rights in your Customer Content as set out in Section 8.

17. Telemetry, Logs, and Security Monitoring

17.1 Operational data collection

Goo Holdings Ltd collects limited operational data to maintain, secure, and improve the Service. This includes:

(a) Telemetry: task types, token counts, latency measurements, error rates, model selection, and feature usage patterns;

(b) Account integrity signals: connected third-party account identifiers (such as GitHub usernames, GCP project identifiers, and similar service identifiers), repository metadata, device and environment fingerprints, IP addresses, and behavioural usage patterns, collected for the purpose of detecting and preventing duplicate accounts, ban evasion, and other violations of Section 4.4;

(d) Error logs: anonymised error traces and diagnostic information for debugging and reliability improvement.

17.2 Separation from Customer Content

Operational data is collected and stored separately from Customer Content. Your source code, files, and data are not included in telemetry, security logs, or error logs.

17.3 Retention periods

Operational data is retained for defined periods appropriate to each purpose:

Security logs: [X months]
Telemetry data: [X months]
Error logs: [X months]

Specific retention periods are set out in the Privacy Policy and may be updated from time to time.

17.4 Purpose limitation

Operational data is used only for:

(a) providing, maintaining, and operating the Service;

(b) security monitoring and abuse prevention;

(c) detecting and preventing duplicate accounts, ban evasion, identity concealment, and other violations of Section 4.4, including by correlating account integrity signals across accounts;

(d) debugging, error diagnosis, and reliability improvement;

(e) compliance with legal obligations; and

(f) aggregated analytics that do not identify individual users or contain Customer Content.

17.5 No model training

Operational data is not used to train, fine-tune, or improve AI models. This commitment supports our broader undertaking that we do not train on customer data.

18. Service Availability and Support

18.1 "As available" basis

The Service is provided on an "as available" basis. Goo Holdings Ltd does not guarantee that the Service will be available at all times or that it will operate without interruption, error, or delay.

18.2 Scheduled maintenance

We will give reasonable advance notice of planned maintenance that may affect the availability of the Service. Where practicable, scheduled maintenance will be carried out during periods of low usage.

18.3 Emergency maintenance

Goo Holdings Ltd may perform emergency maintenance without prior notice where necessary to address security incidents, critical bugs, or other urgent issues that threaten the integrity or safety of the Service.

18.4 No service level agreement in base terms

These Terms do not themselves constitute a service level agreement (SLA). Any SLA commitments, uptime guarantees, or service credits are set out in the specific terms of your Subscription plan or in a separate SLA agreement.

18.5 Service credits

Where enterprise SLAs have been agreed separately, service credits may be available as the exclusive remedy for downtime exceeding the agreed thresholds, as specified in the applicable SLA.

18.6 Support

Support channels, hours of availability, and response time targets are described in your Subscription plan. Goo Holdings Ltd will use reasonable efforts to respond to support requests within the timeframes indicated for your plan tier.

18.7 Service modifications

Goo Holdings Ltd may modify, update, or discontinue features of the Service. Where a modification is material and adversely affects your use of the Service, we will provide reasonable advance notice.

19. Warranty Disclaimer

19.1 "As is" and "as available"

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis, without warranties or conditions of any kind, whether express, implied, or statutory.

19.2 Exclusion of implied terms

To the extent permitted by law, Goo Holdings Ltd excludes all implied terms, conditions, and warranties, including but not limited to those relating to satisfactory quality, fitness for a particular purpose, non-infringement, and correspondence with description.

19.3 Consumer rights preserved

If you are a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms. This includes your rights that digital content and digital services must be of satisfactory quality, fit for a particular purpose, and as described. Nothing in these Terms seeks to exclude or limit those statutory rights.

19.4 No warranty that

Goo Holdings Ltd does not warrant that:

(a) the Service will meet your specific requirements or expectations;

(b) Outputs will be accurate, complete, error-free, or fit for any particular purpose;

(d) any defects in the Service will be corrected within any particular timeframe; or

(e) the Service will be compatible with any particular hardware, software, or network configuration.

19.5 No data security warranty

Without limiting Section 19.1, Goo Holdings Ltd makes no warranty, representation, or guarantee of any kind regarding the security, integrity, or confidentiality of data transmitted to, processed by, or stored within the Service. You use the Service at your own risk with respect to data security. Any data security commitments, service levels, or assurances beyond those set out in these Terms are available only under a separate enterprise agreement executed between you and Goo Holdings Ltd.

19.6 Australian Consumer Law

If you are a consumer within the meaning of the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement. This carve-out applies equally to the limitation of liability (Section 20) and indemnification (Section 21) provisions.

19.6 Unfair Contract Terms Act 1977

Nothing in these Terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under the Unfair Contract Terms Act 1977 or any other applicable Mandatory Law.

19.7 Reasonable basis

The disclaimers and limitations in these Terms reflect: (a) the nature of the Service as a tool that produces AI-generated outputs of inherently variable quality; (b) the pricing of the Service; (c) your ability to review, test, and validate Outputs before execution; and (d) the availability of human review as a safeguard. This allocation of risk is the basis of the commercial bargain between you and Goo Holdings Ltd, and the pricing of the Service reflects this allocation.

20. Limitation of Liability

20.1 Business user liability cap

Goo Holdings Ltd's total aggregate liability to business users arising out of or in connection with these Terms (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) shall not exceed the total fees paid by you to Goo Holdings Ltd in the 12-month period immediately preceding the event giving rise to the claim.

20.2 Consumer liability cap

Goo Holdings Ltd's total aggregate liability to consumers arising out of or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by you to Goo Holdings Ltd in the 12-month period immediately preceding the event giving rise to the claim; or (b) one hundred pounds sterling (GBP 100). This cap is subject to the consumer protection carve-outs in Section 20.5.

20.3 Exclusion of consequential loss

To the maximum extent permitted by applicable law, Goo Holdings Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, howsoever arising, including but not limited to:

(a) loss of profits, revenue, or income;

(b) loss of business, contracts, or business opportunity;

(d) loss of goodwill or reputation;

(e) loss of data (except to the extent caused by Goo Holdings Ltd's breach of its data processing obligations); or

(f) the cost of procuring substitute goods or services.

20.4 Specific exclusions

Without limiting the generality of Sections 20.1 to 20.3, Goo Holdings Ltd shall not be liable for:

(a) loss or corruption of your code or data resulting from AI Outputs, where you applied those Outputs without first reviewing and testing them;

(b) destructive actions taken on your codebase or systems by third-party tools, CI/CD systems, scripts, or automated workflows acting on AI-generated suggestions;

(d) decisions made by you in reliance on AI Outputs without independent verification; or

(e) third-party claims arising from your use of Outputs.

20.5 Liability that is not limited

Nothing in these Terms excludes or limits Goo Holdings Ltd's liability for:

(a) death or personal injury caused by Goo Holdings Ltd's negligence;

(b) fraud or fraudulent misrepresentation;

(d) any liability that cannot be excluded or limited under Mandatory Law; or

(e) intentional misconduct by Goo Holdings Ltd.

20.6 Consumer protection carve-out

The limitations set out in this Section do not apply to the extent that they would be considered unfair under the Consumer Rights Act 2015 or the Unfair Contract Terms Act 1977. Where any limitation is found to be unfair or unenforceable, it shall be limited to the minimum extent necessary to comply with applicable law.

20.7 Reasonable allocation of risk

Each party acknowledges that the limitations of liability in this Section reflect a reasonable allocation of risk between the parties, taking into account: the nature of the Service, the pricing of the Service, your ability to review and test Outputs before execution, and the availability of human review. This allocation of risk forms the basis of the bargain between the parties.

21. Indemnification

21.1 Business user indemnification

If you are a business user, you agree to indemnify, defend, and hold harmless Goo Holdings Ltd, its officers, directors, employees, and agents from and against all claims, losses, damages, liabilities, and reasonable expenses (including legal fees) arising from or in connection with:

(a) your breach of these Terms;

(b) your violation of applicable law;

(c) your Customer Content, including any claim that your Customer Content infringes the intellectual property or other rights of a third party;

(d) your use of AI Outputs in ways that cause harm to third parties; or

(e) your violation of the rights of any third party.

21.2 Consumer indemnification

If you are a consumer, your indemnification obligation is limited to claims arising from your deliberate misuse of the Service, fraud, or unlawful conduct, to the extent permitted by applicable law. You are not required to indemnify Goo Holdings Ltd for claims arising from ordinary negligence, misunderstanding, or good-faith use of the Service.

21.3 Indemnification procedure

Where a claim arises under this Section:

(a) Goo Holdings Ltd will promptly notify you of the claim in writing;

(b) you shall have the right to assume control of the defence and settlement of the claim (at your own expense);

(d) Goo Holdings Ltd may participate in the defence with its own counsel at its own expense; and

(e) neither party shall settle any claim in a manner that imposes obligations on the other party, or admits liability on the other party's behalf, without the other party's prior written consent.

21.4 Duty to mitigate

Both parties have a duty to take reasonable steps to mitigate any losses arising from or in connection with a claim under this Section.

21.5 Fairness safeguard

This indemnity does not apply to the extent that it would be unfair under the Consumer Rights Act 2015 or the Unfair Contract Terms Act 1977.

22. Term, Suspension, and Termination

22.1 Term

These Terms remain in effect for the duration of your Subscription, which renews automatically in accordance with Section 5 unless cancelled.

22.2 Cancellation by you

You may cancel your Subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No pro-rata refunds are given for unused portions of a billing period, except where required by applicable law (see Section 6 for consumer cancellation rights).

22.3 Suspension hierarchy

Goo Holdings Ltd may suspend your access to the Service in the following circumstances:

(a) Immediate suspension (without prior notice): where Goo Holdings Ltd reasonably determines that immediate action is necessary due to: an emergency or security incident; a sanctions or regulatory compliance risk; a legal requirement or court order; or conduct that poses an imminent risk of harm to other users or Goo Holdings Ltd's infrastructure.

(b) Notice and opportunity to cure: for remediable breaches, Goo Holdings Ltd will provide you with written notice specifying the nature of the breach and a reasonable period (not less than 14 days) within which to remedy it.

(c) Termination for cause: if you do not remedy a breach within the cure period specified under paragraph (b), Goo Holdings Ltd may terminate these Terms and your access to the Service.

22.4 Termination by Goo Holdings Ltd at its discretion

Goo Holdings Ltd may terminate your account, your organisation's access, or any related accounts at any time, for any reason or for no reason, at its sole and absolute discretion, with immediate effect. Goo Holdings Ltd is not required to provide a reason for any such termination, and its decision is final.

Where Goo Holdings Ltd terminates under this Section 22.4, Goo Holdings Ltd will refund any prepaid fees for the unused portion of your Subscription on a pro-rata basis.

22.5 Discontinuation of the Service

Goo Holdings Ltd may discontinue the Service entirely by giving you at least 90 days' written notice. In this case, Goo Holdings Ltd will refund any prepaid fees for the unused portion of your Subscription on a pro-rata basis.

22.6 Consumer termination rights

Nothing in this Section narrows your statutory right, as a consumer, to terminate under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

22.7 Effect of termination

Upon termination of these Terms for any reason:

(a) your licence to use the Service ends immediately;

(b) you must cease all use of the Service; and

(c) the following provisions survive termination and continue in full force: Section 7.3 (Restrictions), Section 8 (Customer Content and Intellectual Property), Section 16 (Feedback), Section 20 (Limitation of Liability), Section 21 (Indemnification), Section 23 (Confidentiality), Section 26 (Governing Law and Jurisdiction), and any other provisions that by their nature are intended to survive.

22.8 Data after termination

You will have 30 days following termination to export any Account Data associated with your account. After that period, Goo Holdings Ltd may delete all associated data, subject to any legal retention obligations and consistent with the Privacy Policy and, where applicable, the DPA.

23. Confidentiality

23.1 Mutual confidentiality obligation

Each party agrees to keep the other party's Confidential Information confidential and to not disclose it to any third party except as permitted by this Section.

23.2 Definition of each party's Confidential Information

(a) Your Confidential Information includes your Customer Content and any other information you designate as confidential.

(b) Goo Holdings Ltd's Confidential Information includes the Service's proprietary technology, algorithms, prompt templates, task routing logic, response shaping logic, patent-pending methods, internal documentation, business information, and any information about the design, operation, performance characteristics, or architecture of the Service that is observed, inferred, deduced, or otherwise obtained by you through your use of or access to the Service and that is not already in the public domain through no fault of your own.

(c) Without limiting paragraph (b), if you are a Technology Provider (as defined in Section 7.6), Goo Holdings Ltd's Confidential Information additionally includes all aspects of the Service's functionality, user experience, output format, task taxonomy, and processing pipeline, whether or not individually novel, to the extent that knowledge of these elements could inform the development of products or services with similar functionality.

23.3 Permitted disclosures

Confidential Information may be disclosed:

(a) to provide the Service, including to sub-processors who are bound by appropriate confidentiality obligations;

(b) to comply with applicable law, regulation, or a binding court or governmental order, provided that the disclosing party gives the other party reasonable prior notice (where permitted by law) to allow them to seek a protective order;

(d) to address a genuine security threat.

23.4 Separation from Usage Data

The confidentiality obligations in this Section do not prevent Goo Holdings Ltd's collection and use of de-identified, aggregated Usage Data as described in Section 17, provided that such data does not contain or reveal Customer Content.

23.5 Exceptions

The confidentiality obligations in this Section do not apply to information that:

(a) is or becomes publicly available through no fault of the receiving party;

(b) was known to the receiving party before disclosure, without any obligation of confidence;

(c) is independently developed by the receiving party without reference to the disclosing party's Confidential Information; or

(d) is rightfully received from a third party without restriction on disclosure.

23.6 Duration

The obligations under this Section survive termination of these Terms for a period of three (3) years, except that the obligation of confidentiality with respect to trade secrets continues for as long as the information remains a trade secret under applicable law.

24. Force Majeure

24.1 Relief from liability

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations that fell due before the event) where such failure or delay results from circumstances beyond that party's reasonable control.

24.2 Qualifying events

Force majeure events include but are not limited to: natural disasters; pandemic or epidemic; war, armed conflict, or terrorism; government actions, orders, or sanctions; widespread power or telecommunications failures; failure of third-party infrastructure providers (including cloud hosting and LLM providers) caused by extraordinary circumstances; cyberattacks that are beyond Goo Holdings Ltd's reasonable preventive measures; and changes in law or regulation that render performance impossible or unlawful.

24.3 Obligations of the affected party

The party affected by a force majeure event must:

(a) notify the other party promptly in writing of the nature and expected duration of the event;

(b) use reasonable efforts to mitigate the impact of the event and resume performance as soon as practicable; and

24.4 Extended force majeure

If a force majeure event continues for more than 90 consecutive days, either party may terminate these Terms by giving written notice to the other party. Neither party shall be liable to the other as a result of such termination.

24.5 Payment obligations

Force majeure does not excuse payment obligations that were due before the force majeure event occurred.

24.6 Data protection carve-out

Force majeure does not relieve either party of its obligations under applicable data protection law, to the extent that those obligations can still be reasonably met despite the force majeure event.

24.7 Distinction from vendor dependency

Routine third-party outages, model deprecations, API changes, and other foreseeable vendor disruptions are addressed in Section 14 (Third-Party Dependencies and Integrations). This Section applies only to extraordinary events genuinely beyond reasonable control.

25. Dispute Resolution

25.1 Step 1 -- Informal resolution

Before initiating any formal proceedings, the parties agree to attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiation for a period of 30 days from the date on which one party notifies the other in writing of the dispute.

25.2 Step 2 -- Binding arbitration (business users)

If informal resolution is unsuccessful and you are a business user, the dispute shall be referred to and finally resolved by binding arbitration administered by the London Court of International Arbitration (LCIA). The arbitration shall be conducted by a single arbitrator appointed in accordance with the LCIA Rules. The seat of arbitration shall be London, England. The language of the arbitration shall be English.

25.3 Step 2 -- Consumer users

If you are a consumer, arbitration under Section 25.2 is optional, not mandatory. You may choose to resolve the dispute through LCIA arbitration, or you may bring proceedings in any court of competent jurisdiction, including the courts of your habitual residence where permitted by Mandatory Law.

25.4 Interim relief

Nothing in this Section prevents either party from seeking injunctive or other equitable relief from the courts of England and Wales (or any other court of competent jurisdiction) at any time, without first completing the informal resolution or arbitration steps, where such relief is necessary to prevent irreparable harm.

25.5 Class and collective action waiver

To the extent enforceable under applicable law, each party waives the right to participate in any class, collective, representative, or consolidated action or proceeding. This waiver has limited practical effect under English law, and nothing in this Section limits your rights under Mandatory Law.

25.6 Consumer rights preserved

Nothing in this Section limits a consumer's right to bring proceedings in a court of competent jurisdiction as permitted by Mandatory Law, including the courts of the consumer's habitual residence.

26. Governing Law and Jurisdiction

26.1 Governing law

These Terms are governed by and shall be construed in accordance with the laws of England and Wales.

26.2 Jurisdiction

Subject to the arbitration provisions in Section 25, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

26.3 Mandatory local law

These Terms apply subject to any non-excludable mandatory rights under applicable local law in your jurisdiction. Where Mandatory Law in your jurisdiction provides rights that cannot be excluded, restricted, or limited by contract, those rights are preserved and shall prevail over these Terms to the extent of any inconsistency.

26.4 Specific jurisdictional acknowledgements

Without limiting the generality of Section 26.3, the following mandatory provisions are acknowledged where applicable:

(a) United Kingdom: the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

(b) European Union / European Economic Area: the Consumer Rights Directive (Directive 2011/83/EU) and the Unfair Contract Terms Directive (Directive 93/13/EEC), including the right of consumers to bring proceedings in the courts of their habitual residence;

(d) United States: applicable state consumer protection statutes; and

(e) any other consumer protection regime that grants non-waivable rights to consumers in the relevant jurisdiction.

26.5 Exclusion of CISG

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

27. Export Controls, Sanctions, and Supported Regions

27.1 Compliance obligation

You agree to comply with all applicable export control laws, trade sanctions, and embargo regulations, including those imposed by the United Kingdom, the European Union, and the United States.

27.2 Sanctions representation

You represent and warrant that you are not: (a) located in, a national of, or a resident of any country or territory subject to comprehensive trade sanctions imposed by the UK, the EU, or the US; or (b) listed on any applicable sanctions or restricted party list.

27.3 Prohibited export activities

You must not use the Service to process content, facilitate transactions, or carry out any activities that would violate applicable export control regulations.

27.4 Model export restrictions

The AI models available through the Service may be subject to export control restrictions imposed by their respective licensors or by applicable law. You are responsible for ensuring that your use of such models complies with all applicable export controls.

27.5 Supported regions

The Service is available only in countries and territories listed in the Goo Holdings Ltd Supported Regions Policy, which is published separately and may be updated from time to time. Goo Holdings Ltd reserves the right to restrict access from regions not included in the Supported Regions Policy.

27.6 Ownership restrictions

Goo Holdings Ltd reserves the right to not provide the Service to entities whose majority ownership is attributable to nations not listed in the Supported Regions Policy.

27.7 Sanctions screening

Goo Holdings Ltd may screen users and prospective users against applicable sanctions lists, watchlists, and restricted party databases. Goo Holdings Ltd may suspend, restrict, or refuse service for compliance reasons without liability to you.

27.8 No guarantee of universal access

Goo Holdings Ltd does not represent that the Service is available, appropriate, or lawful for use in every country or territory.

28. Open Source and Third-Party Licences

28.1 Open-source components

The Service may incorporate open-source software components, each of which is subject to its own licence terms. A list of open-source components and their applicable licences is available upon request or published in the Service documentation.

28.2 Licence conflicts

To the extent that there is a conflict between these Terms and the licence terms of any open-source component, the open-source licence terms shall prevail solely with respect to that component.

28.3 Model licences

The Secondary LLM models used by the Service (such as Qwen, Gemma, and others) are subject to their own licence terms, which may impose use restrictions, attribution requirements, redistribution limitations, or field-of-use restrictions. Goo Holdings Ltd does not grant you any licence to these models beyond what is strictly necessary to provide the Service to you.

28.4 Goo Holdings Ltd undertaking

Goo Holdings Ltd will not knowingly incorporate components into the Service in a manner that violates their respective licence terms.

29. General Provisions

29.1 Priority of documents

In the event of any conflict or inconsistency between the documents that form part of this agreement, the following order of precedence shall apply (highest priority first):

Enterprise Order Form or Service Level Agreement (if applicable);
Data Processing Agreement (DPA);
Acceptable Use Policy (AUP);
These Terms and Conditions;
Privacy Policy.

Higher-priority documents prevail over lower-priority documents to the extent of any conflict.

29.2 Entire agreement

These Terms, together with the documents listed in Section 29.1 and any Subscription order, constitute the entire agreement between you and Goo Holdings Ltd with respect to the subject matter of these Terms and supersede all prior or contemporaneous agreements, understandings, negotiations, and discussions, whether written or oral.

29.3 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith to replace any severed provision with a valid provision that achieves, to the extent possible, the original commercial intent.

29.4 Variation

No variation, amendment, or waiver of any provision of these Terms shall be effective unless it is in writing and signed by a director of Goo Holdings Ltd or their duly authorised representative. No employee, agent, or representative of Goo Holdings Ltd (other than a director or their authorised representative) has authority to agree to any variation of these Terms, whether orally or in writing. Any purported variation that does not comply with this Section is void and of no effect.

29.5 No waiver

A failure or delay by either party in exercising any right, power, or remedy under these Terms does not constitute a waiver of that right, power, or remedy. No waiver of any provision shall be effective unless made in writing and signed by the waiving party.

29.6 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without Goo Holdings Ltd's prior written consent. Goo Holdings Ltd may assign these Terms (in whole or in part) to an affiliate or to a successor entity in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

29.7 Notices

Notices to Goo Holdings Ltd must be sent by email to legal@lineman.dev. Notices to you will be sent to the email address associated with your account. Notices by email are deemed effective upon confirmed delivery. Either party may update its notice address by giving written notice to the other party.

29.8 No third-party rights

Except as expressly stated otherwise in these Terms, no third party has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

29.9 Headings

The headings in these Terms are for convenience of reference only and do not affect the interpretation of these Terms.

29.10 Language

These Terms are drafted in English. If these Terms are translated into any other language, the English language version shall prevail in the event of any conflict or inconsistency.

30. Consumer Rights Notice

This section provides a plain-English summary of key consumer rights. It does not create new rights or replace the detailed provisions elsewhere in these Terms.

Your statutory rights are protected. Your rights under the Consumer Rights Act 2015 are not affected by anything in these Terms. The Service must be of satisfactory quality, fit for purpose, and as described.

You have a 14-day right to cancel. You may cancel your Subscription within 14 days of purchase without giving any reason (see Section 6 for full details, including how express consent for immediate performance may affect this right).

Remedies if the Service is faulty. If the Service does not meet the standards required by law, you may be entitled to a repair, a price reduction, or (in certain circumstances) a refund.

You can go to court. You have the right to bring legal proceedings in the courts of your habitual residence, where permitted by law.

Talk to us first. If you are unhappy with the Service, please contact us at support@lineman.dev. We will do our best to resolve your complaint. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an appropriate alternative dispute resolution body.

Further information. For full details of your consumer rights, please visit the Citizens Advice website (citizensadvice.org.uk) or contact your local Trading Standards office.

31. Contact Information

| | | |---|---| | Legal entity | Goo Holdings Ltd (trading as "Lineman") | | Company registration number | 17141115 | | Registered office | 79 Shawclough Way, Greater Manchester, OL12 6DS, England | | Trading address | 79 Shawclough Way, Greater Manchester, OL12 6DS, England | | Legal notices | legal@lineman.dev | | Support | support@lineman.dev | | Data protection enquiries | privacy@lineman.dev |

Complaints escalation: If you are dissatisfied with any aspect of the Service or these Terms, please contact us at support@lineman.dev in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you remain unsatisfied after our internal complaints process, you may refer the matter to an appropriate alternative dispute resolution provider or to the courts.

UK/EU representative for privacy matters: Where required by applicable data protection law, details of our UK or EU representative will be published in the Privacy Policy.

*These Terms and Conditions were last updated in April 2026.*